custom touring terms of service

UPDATED 01 JANUARY 2019

RESERVATIONS: To confirm a reservation, a Booking Form should be completed and returned to Custom Touring.  A non refundable deposit is payable on confirmation to secure the reservation.    Full payment of the balance is due 65 days prior to departure, unless required earlier by specific properties or operators of our tours.

PASSENGER CANCELLATION:  All cancellations must be made in writing via e-mail and will be subject to the following cancellation penalties: 

  • 65 days or more before departure - Deposit is forfeited
  • Less than 65 days - 100% of tour price is forfeited
  • Different cancellation terms may apply on some bookings, in which case passengers will be advised.

PRICES:  Prices quoted are based on land costs, hotel prices, air fares and rates of exchange on date of quotation.  Custom Touring reserves the right to adjust prices in accordance with currency fluctuations, airfare increases or tariff adjustments subsequent to this date.  

METHOD OF PAYMENT:  Preferred payment method is by bank transfer. Payment by credit card (Visa & MasterCard only) is available in certain instances and may be discussed at the time of booking.

INSURANCEIt is  strongly recommended, and with certain suppliers compulsory, to take out comprehensive travel insurance cover against cancellation and curtailment, medical emergency, default, loss of or damage to luggage and personal effects. Proof of insurance may be required subsequent to confirmation of reservation.

TRAVEL DOCUMENTS:  All passengers are personally responsible for making sure they are in possession of the correct travel documents, visas or re-entry documents, where necessary.  Documentation and vouchers for land arrangements will be prepared only on receipt of full and final payment.

HEALTH REGULATIONS:  Travelers should check with their doctor or local travel clinic whether there are any specific health requirements for their destination. 

ALTERATION OF ITINERARY:  Whilst every effort will be made to keep to published itineraries, Custom Touring reserves the right to make changes and to substitute accommodation of a similar category, should unforeseen circumstances make this necessary.  In the event of a tour having to be curtailed or extended, due to unforeseen changes in transport schedules, any resultant expenses will be borne by the passenger and any saving refunded.
Changes to a confirmed itinerary, requested by the passenger after confirmation, will be subject to a charge per change.

RESPONSIBILITY / INDEMNITY: Custom Touring acts as an agent only in operating all tours and arrangements and shall not be liable for errors and omissions of suppliers, nor for loss or damage, injury, accident, delay or any other irregularity due to any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying passengers, or carrying out any arrangements for the tour. 

Custom Touring shall not be responsible or in any way be liable for injury, disability or death, arising from participation in any of the activities on our tours.

ITINERARIES:  Every effort is made to ensure itinerary accuracy; however Custom Touring cannot be held responsible for changes arising from unforeseen circumstances.